Have Any Queries? We're Here to Help
Questions about our premium sex paddles, BDSM toys, orders, or returns? Real humans, fast replies — always within 24 hours.
Email Support
Send Us a Message
For order inquiries, product questions about our leather sex paddles, spanking toys, or BDSM accessories — email is the fastest way to get a detailed response.
service@sexpaddle.comResponds within 24 hours
Phone Support
Speak to Our Team
Need urgent assistance with your order? Call our UK-based customer service line directly. We recommend email for returns and complaints to maintain a full record of your case.
+44 7496 413438UK Customer Line
Our Company
Boutique Design Gift Ltd
We are a UK-registered company dedicated to premium, discreet adult pleasure products — including our signature range of sex paddles, BDSM restraints, and intimate accessories.
Kington, United Kingdom
HR5 3DJ
Frequently Asked Questions
Quick answers about our sex paddles, orders & shipping.
How quickly will you respond to my email?
Our customer service team responds to all emails within 24 hours, seven days a week — including weekends. For fastest service, include your order number in the subject line.
Is my order packaged discreetly?
Yes, always. Every SEXPADDLE order ships in plain, unmarked packaging. No brand name, product description, or adult content is visible on the outside of the parcel.
Can I return a sex paddle if I'm not satisfied?
Yes. We offer a 30-day return policy for unused items in original packaging. Email us at service@sexpaddle.com with your order number to begin. Refunds are issued within 5–10 business days of receiving the return.
Do you ship internationally? (UK, USA, EU, Australia, Canada)
Yes! We ship our sex paddles and BDSM toys worldwide — including the UK, USA, EU, Canada, and Australia. All international orders are shipped discreetly with full tracking.
Is my personal and payment information kept private?
Absolutely. All transactions are fully encrypted. We never share your personal information with third parties. Your billing statement will show a discreet company name — not SEXPADDLE.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other secure checkout options. All payments are processed through encrypted, PCI-compliant gateways.
Can I track my order after it's dispatched?
Yes. Once your order is dispatched you will receive a tracking number by email. If you haven't received it within 48 hours, please check your spam folder or contact us directly.