Have Any Queries? We're Here to Help
Contact SEX PADDLE
Questions about our sex paddles, BDSM products, your order, shipping, returns, or product care? Our customer support team is here to help. We aim to respond to enquiries within 24 hours.
Email Support
Send Us a Message
For questions about orders, shipping, returns, products, payments, or customer service, email is the best way to contact our team and keep a clear record of your enquiry.
service@sexpaddle.comWe aim to reply within 24 hours
Phone Support
Speak to Our Team
For urgent order-related questions, you can contact our customer support line. For returns, complaints, or issues that require documents or photos, we recommend contacting us by email.
+44 7496 413438Customer Support Line
Company Information
Boutique Design Gift Ltd
SEX PADDLE is operated by Boutique Design Gift Ltd. We serve customers internationally and work with sourcing, production, fulfillment, logistics, and service partners in different regions.
Kington
HR5 3DJ
United Kingdom
Frequently Asked Questions
Quick answers about contacting SEX PADDLE, orders, shipping, returns, and privacy.
How quickly will you respond to my email?
We aim to respond to customer enquiries within 24 hours. For order-related questions, please include your order number so we can assist you more quickly.
Is my order packaged discreetly?
Yes. SEX PADDLE orders are shipped in plain, discreet packaging without product descriptions or adult content displayed on the outside of the parcel.
Can I return a sex paddle if I'm not satisfied?
Eligible unused products may generally be returned within 30 days of receiving the order, subject to our Refund & Return Policy. Please contact service@sexpaddle.com before sending anything back.
Do you ship internationally?
Yes. SEX PADDLE serves customers in multiple countries and regions. Orders are fulfilled through our international sourcing, production, fulfillment, and logistics network. Shipping availability may vary by destination and product.
Where are orders shipped from?
Depending on the product, stock availability, production requirements, destination, and fulfillment arrangement, orders may be dispatched from different international locations, including locations in Asia.
Is my personal and payment information kept private?
We take customer privacy seriously. Personal information is shared only where reasonably necessary to process payments, fulfill and deliver orders, provide customer support, prevent fraud, or comply with applicable law. Please see our Privacy Policy for full details.
What payment methods do you accept?
Available payment methods may include major credit and debit cards, PayPal, and other secure payment options displayed at checkout. Available methods may vary depending on your location and checkout configuration.
Can I track my order after it has been dispatched?
Yes. Once your order has been dispatched, tracking information will be emailed to you where available. Tracking updates may take some time to appear after the parcel enters the carrier's network.
Should I return products to the company address above?
No, not unless our customer support team specifically asks you to. Because SEX PADDLE works with an international fulfillment network, return locations may vary by order. Please contact us first for the correct return instructions.