Frequently Asked Questions (FAQ)

Browse our products, select the items you wish to purchase, and click Add to Cart. When you're ready, go to your cart and follow the checkout prompts to enter your shipping address and payment details. You will receive a confirmation email as soon as your order is placed successfully.

We process orders quickly, but if you need to make a change please email us at service@sexpaddle.com as soon as possible with your order number. We will do our best to accommodate your request before the order is dispatched. Once shipped, orders cannot be modified.

Yes. A confirmation email is sent to your registered email address immediately after your order is placed. It will include your order number and a summary of the items purchased. If you do not receive it within a few minutes, please check your spam or junk folder.

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and access your order history more easily.

We accept the following payment methods:

• Visa & Mastercard (credit and debit)
• American Express
• PayPal
• Other secure checkout options available at checkout

All payments are processed through encrypted, PCI-compliant payment gateways for your security.

Yes. Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted during checkout. We do not store your full card details on our servers. All payment processing is handled by certified, PCI-compliant providers.

Your billing statement will show a discreet company name — not SEXPADDLE. This ensures your purchase remains completely private.

For international orders outside the UK, customs duties or import taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in our product prices or shipping charges. We recommend checking your local customs regulations before ordering.

Yes, always. Every SEXPADDLE order is shipped in plain, unmarked packaging. There is no brand name, product description, or adult content visible on the outside of the parcel. Your privacy is our priority from checkout to delivery.

We ship worldwide, including:

• 🇬🇧 United Kingdom
• 🇺🇸 United States
• 🇨🇦 Canada
• 🇦🇺 Australia
• 🇪🇺 European Union
• And many more countries worldwide

All international orders are shipped discreetly with full tracking.

Estimated delivery times are as follows:

• UK: 3–5 business days
• USA & Canada: 7–14 business days
• Australia: 10–16 business days
• EU: 7–12 business days

Delivery times may vary during peak periods or due to customs delays for international orders.

Once your order has been dispatched, you will receive an email containing your tracking number. Use this to monitor your delivery in real time on the carrier's website. If you haven't received a tracking email within 48 hours of placing your order, please check your spam folder or contact us.

If your order has not arrived within the estimated delivery window, please first check your tracking information. If there is no update or you believe your parcel is lost, contact us at service@sexpaddle.com with your order number. We will investigate and resolve the issue promptly.

Yes. We accept returns within 30 days of purchase for unused items in their original packaging. To initiate a return, email service@sexpaddle.com with your order number and reason for return. Our team will provide full return instructions within 24 hours.

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds are issued to your original payment method. You will be notified by email when your refund has been processed. Additionally, if you are not fully satisfied with a product, you may also be eligible for a 50% discount coupon on your next purchase — contact us for details.

We sincerely apologise if this has happened. Please contact us at service@sexpaddle.com within 48 hours of receiving your order, including your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you.

Yes. All SEXPADDLE products are carefully selected to meet the highest safety standards. We use body-safe materials including genuine leather, medical-grade silicone, and treated wood. We recommend reading all product instructions before first use and always following SSC (Safe, Sane, Consensual) principles.

Consider the following when choosing:

• Material: Leather gives a firmer impact; silicone is more flexible; wood offers intense sensation
• Size: Larger paddles distribute impact more broadly; smaller ones are more precise
• Experience level: Beginners should start with lighter, softer paddles

Not sure? Email us at service@sexpaddle.com and our team will recommend the right product for you.

Absolutely. We stock a wide range from beginner-friendly sex paddles to professional-grade BDSM gear. Each product listing clearly describes the experience level it is suited for. Our customer service team is also happy to guide first-time buyers.

• Leather: Wipe with a damp cloth after use and condition with leather balm. Store in a dry place.
• Silicone: Wash with warm water and mild soap or a dedicated toy cleaner.
• Wood: Wipe clean with a dry or slightly damp cloth. Do not submerge in water.

Always dry products thoroughly before storing in a clean, cool location.

Absolutely. We strictly adhere to our Privacy Policy to ensure the safety of your personal information. All transactions are fully encrypted, your data is never sold or shared with third parties, and your billing statement shows a discreet company name — not SEXPADDLE. Please refer to our Privacy Policy for full details.

Only you and our authorised customer service team can access your order details. We never share your purchase history or personal information with third parties. All customer data is stored securely in compliance with UK data protection law (UK GDPR).

Yes. Our website uses SSL (HTTPS) encryption across all pages. This means all data you enter — including personal details and payment information — is encrypted and protected from unauthorised access.