Browse our products, select the items you wish to purchase, and click Add to Cart. When you're ready, proceed to checkout and enter your shipping and payment details. You will receive an order confirmation email once your order has been placed successfully.

If you need to change or cancel an order, please contact us as soon as possible at service@sexpaddle.com with your order number. We will do our best to assist before the order enters processing, production, or fulfillment. Once an order has been dispatched, changes or cancellation may no longer be possible.

Yes. A confirmation email is sent to the email address provided at checkout after your order has been placed. It will include your order number and a summary of the items purchased. If you do not receive it, please check your spam or junk folder.

No. You can place an order as a guest. Creating an account may make it easier to view your order history and manage your account information.

Yes. SEX PADDLE is operated by Boutique Design Gift Ltd, a company registered in the United Kingdom. We serve customers in multiple countries and regions through an international sourcing, production, and fulfillment network.

No. Our company is registered in the United Kingdom, but our products are sourced, produced, and fulfilled through an international network. Depending on the product, stock availability, production requirements, and destination, an order may be dispatched from an international fulfillment location, including locations in Asia.

Available payment methods may include:

• Visa & Mastercard credit and debit cards
• American Express
• PayPal
• Other secure payment methods displayed at checkout

Available payment options may vary depending on your country, currency, device, and checkout configuration.

Yes. Our website uses SSL / HTTPS encryption. Payments are processed through secure payment providers and ecommerce infrastructure, including Shopify and supported payment processors. SEX PADDLE does not normally store your complete payment card details directly on our own servers.

Your payment statement descriptor may vary depending on the payment provider and payment method used. We aim to keep payment and order information discreet wherever possible.

Depending on your destination and the origin of the shipment, customs duties, import taxes, VAT, or other local charges may apply. These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

SEX PADDLE works with an international network of sourcing, production, fulfillment, and logistics partners. Depending on the product, stock availability, production requirements, and destination, orders may be dispatched from different international fulfillment locations, including locations in Asia.

Being a UK-registered company does not mean that every order is dispatched from the United Kingdom. Tracking information will be provided after your order has been shipped.

Yes. Orders are shipped in plain, discreet packaging without product descriptions or adult content displayed on the outside of the parcel. We understand that privacy is particularly important for the products we sell.

We serve customers in multiple countries and regions, including:

• 🇬🇧 United Kingdom
• 🇺🇸 United States
• 🇨🇦 Canada
• 🇦🇺 Australia
• 🇪🇺 European Union
• And many other international destinations

Availability of shipping services may depend on the destination, product type, and local delivery restrictions.

Orders are typically processed within 3–7 business days. After dispatch, shipping usually takes approximately 5–14 business days.

Estimated delivery time therefore consists of processing time + shipping time. Delivery may occasionally take longer because of customs clearance, carrier delays, local delivery conditions, severe weather, or peak shipping periods.

Once your order has been dispatched, you will receive an email containing your tracking number where tracking is available. Tracking information may take some time to update after the parcel enters the carrier's network.

In some destinations, your parcel may be transferred to a local postal or delivery partner for final delivery.

A signature may be required for certain orders, destinations, or shipping services, but not every parcel requires a signature. Final delivery requirements are determined by the carrier and local delivery provider.

If your order has not arrived within the estimated delivery window, please check the tracking information first. If your tracking has not updated or you believe your parcel may be delayed or lost, contact us at service@sexpaddle.com with your order number and we will assist you.

You may request a return within 30 days of receiving your order. Eligible products should generally be unused, unopened, undamaged, and in their original packaging.

Please contact service@sexpaddle.com before returning any product. Because we use an international fulfillment network, the correct return address may vary depending on the order.

Due to the intimate and personal nature of many SEX PADDLE products, opened or used products generally cannot be returned unless there is a confirmed defect, damage, incorrect item, or another situation covered by applicable consumer protection law.

In some non-quality situations, we may choose to offer store credit as a goodwill solution. Eligibility and the amount offered will depend on the individual circumstances.

Please contact us as soon as reasonably possible after receiving the item. We recommend notifying us within 7 days of delivery so that we can investigate quickly.

Email service@sexpaddle.com with your order number, a description of the issue, and clear photos or video where appropriate.

Once confirmed, we may provide a refund, replacement, partial refund, or another appropriate resolution depending on the circumstances.

Once a refund has been approved and initiated by SEX PADDLE, it will normally be returned to the original payment method where possible. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Customers are generally responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law. For confirmed defective, damaged, or incorrect items, SEX PADDLE will cover reasonable return or replacement shipping costs where applicable.

Our products are selected with material quality, construction, intended use, and customer safety in mind. Product materials vary by item and may include leather, silicone, wood, synthetic materials, metal, or other materials described on the individual product page.

Always inspect a product before use, follow the product information provided, communicate clearly with your partner, establish boundaries and safe signals, and stop use immediately if a product appears damaged or unsafe.

Consider factors such as:

• Material: different materials can create different levels of flexibility, weight, sting, and impact.
• Size: larger paddles usually distribute impact across a broader area, while smaller paddles offer more targeted contact.
• Experience level: beginners may prefer lighter, more flexible, and easier-to-control products.
• Handle and grip: choose a product that feels comfortable and secure to control.

If you need help choosing a product, contact us at service@sexpaddle.com.

We offer products for different experience levels, including beginner-friendly impact play products as well as products intended for more experienced users.

Check the individual product description for information about material, size, flexibility, weight, and intended experience level.

• Leather: gently wipe clean according to the care instructions for the specific leather product and allow it to dry naturally.
• Silicone: where suitable for the specific product, clean with warm water and mild soap and dry thoroughly.
• Wood: wipe clean with a soft dry or slightly damp cloth unless the product instructions state otherwise. Avoid prolonged soaking.

Always follow the care instructions provided for the individual product, as construction and materials may vary.

Yes. We take customer privacy seriously and handle personal information in accordance with our Privacy Policy. Information is shared only where reasonably necessary to operate our store, process payments, fulfill and deliver orders, provide customer support, prevent fraud, or comply with applicable law.

Please refer to our Privacy Policy for full details.

Access to your order information is limited to authorised SEX PADDLE personnel and trusted service providers that require the information to process payments, prepare and fulfill orders, arrange shipping, provide customer support, maintain our ecommerce services, or meet legal obligations.

Where necessary to fulfill and deliver an order, relevant information such as your name, delivery address, phone number, email address, and order details may be shared with authorised production, fulfillment, logistics, and delivery partners.

Some of these partners may be located outside your country of residence, including locations in Asia. Only information reasonably necessary to provide the relevant service is shared.

Our website uses HTTPS / SSL encryption to help protect information transmitted between your browser and our website. Payments are handled through supported secure payment and ecommerce providers.