Privacy Policy
Legal
Information We Collect
When you visit our website, place an order, or interact with us, we may collect the following types of information:
| Type | Data Collected | Purpose |
|---|---|---|
| Personal Data | Name, email address, mailing address, phone number, payment information | Process orders, send confirmations, provide customer support |
| Account Data | Username, password (encrypted), order history | Manage your account and order records |
| Technical Data | IP address, browser type, operating system, pages visited, access times | Improve website performance and user experience |
| Marketing Data | Email preferences, newsletter subscription status | Send relevant promotions (only if you opt in) |
How We Use Your Information
We use the information we collect for the following purposes:
- To process, fulfil, and manage your orders
- To send order confirmations, shipping notifications, and other transaction-related communications
- To provide customer support and respond to enquiries
- To send newsletters about promotions, new products, and company updates — only if you have opted in
- To improve our website, products, and services through analysis and market research
- To comply with legal obligations under UK and international law
- To detect and prevent fraud or unauthorised account access
🔒 We will never use your personal information to make automated decisions that have a legal or significant effect on you without your explicit consent.
How We Protect Your Information
We implement robust technical and organisational measures to safeguard your personal data:
- All payment transactions are encrypted using SSL (Secure Socket Layer) technology
- We do not store full payment card details on our servers — all payments are processed by PCI-compliant providers
- Access to customer data within our team is strictly limited on a need-to-know basis
- Our systems are regularly reviewed for security vulnerabilities
- All data is stored on secure, access-controlled servers
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us at service@sexpaddle.com.
Information Sharing
We do not sell, trade, or rent your personal information to any third party. Period.
We may share your information with the following trusted parties, strictly to fulfil your order:
- Payment processors — to handle secure payment transactions
- Shipping and logistics providers — to deliver your order
- IT and platform service providers — to operate our website (e.g. Shopify)
All third-party service providers are contractually obligated to use your data only for the specific purpose for which it was shared and to maintain its confidentiality.
We may also disclose your information when required by law, regulation, or legal process, or to protect the rights, property, and safety of SEXPADDLE, our customers, or others.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:
- Keep items in your shopping cart between sessions
- Remember your language and region preferences
- Analyse website traffic and usage patterns (via tools such as Google Analytics)
- Deliver relevant advertising (only where you have consented)
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights (UK GDPR)
Under UK data protection law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at service@sexpaddle.com. We will respond to all requests within 30 days.
To unsubscribe from marketing emails, click the unsubscribe link at the bottom of any email we send, or contact us directly.
Third-Party Website Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of any third-party sites. We recommend reviewing the privacy policy of any external website you visit via a link on our site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Frequently Asked Questions
Common questions about how we handle your data and privacy.
What personal information does SEXPADDLE collect?
We collect personal information including your name, email address, mailing address, phone number, and payment details when you place an order or create an account. We also collect technical data such as your IP address and browser type to improve our website.
Does SEXPADDLE sell my personal data?
Absolutely not. We never sell, trade, or rent your personal information to any third party. Your data is only shared with trusted service providers such as payment processors and shipping companies, strictly to fulfil your order.
How is my payment information protected?
All payment transactions are protected by SSL (Secure Socket Layer) encryption. We do not store your full card details on our servers. All payment processing is handled by certified, PCI-compliant providers.
Will my purchase appear discreetly on my bank statement?
Yes. Your bank or credit card statement will show a discreet company name — not SEXPADDLE — to protect your privacy completely.
Can I request to see or delete my personal data?
Yes. Under UK GDPR you have the right to access, correct, or delete any personal data we hold about you. Email us at service@sexpaddle.com and we will respond within 30 days.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails, or by emailing us directly at service@sexpaddle.com. We will remove you from our mailing list immediately.
Does SEXPADDLE use cookies?
Yes. We use cookies to keep items in your cart, remember your preferences, and analyse website traffic. You can control or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect how our site functions.
Who do I contact if I have a privacy concern?
Please email us at service@sexpaddle.com. Our team responds to all enquiries within 24 hours, seven days a week. For formal data protection complaints, you may also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.
Questions about this Privacy Policy or your personal data?
We're here to help — and we respond within 24 hours.