Refund Policy
SEX PADDLE Refund & Return Policy
At SEX PADDLE, we want customers to feel confident when purchasing from us. This page explains our return, refund, replacement, and store credit process. If you have any questions before returning an item, please contact service@sexpaddle.com. Nothing on this page is intended to limit any statutory consumer rights that may apply in your country or region.
Returns for Unused Products
You may request a return within 30 days of receiving your order.
To be eligible, the product should generally be:
- Unused
- Unopened
- Undamaged
- In its original packaging
- In a condition suitable for resale
Return shipping: Return shipping costs are generally the responsibility of the customer for change-of-mind returns unless otherwise required by applicable law.
How to request a return:
- Email service@sexpaddle.com with your order number and reason for return.
- Our team will review the request and provide the appropriate return address and instructions.
- Return the product securely using the instructions provided. We recommend using a tracked shipping service.
- Once the return has been received and reviewed, we will process any approved refund.
⚠️ Please contact us before returning an item. SEX PADDLE works with an international fulfillment network, so the correct return address may vary depending on the order and fulfillment location.
Opened or Used Products
Due to the intimate and personal nature of many SEX PADDLE products, we generally cannot accept physical returns of opened or used items unless there is a confirmed quality issue or another right applies under applicable consumer protection law.
Where an item has been opened or used and the issue is not related to product quality, damage, or an incorrect item, we may choose to offer store credit of up to 50% of the product value as a goodwill solution.
💡 Example: Where a 50% goodwill credit is approved for a $100 product, the store credit would be $50.
How to request a review:
- Email service@sexpaddle.com with your order number.
- Include relevant photos and a brief explanation of the issue.
- Our team will review the circumstances and let you know whether store credit or another resolution is available.
Any goodwill store credit offered under this section does not replace statutory rights that may apply.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, materially different from its description, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.
We recommend contacting us within 7 days of receiving your order so that we can investigate the issue promptly.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos or video showing the problem
- Photos of the packaging where relevant
Once the issue is confirmed, depending on the circumstances, we may offer:
- A full refund
- A replacement
- A partial refund
- Another appropriate resolution agreed with you
For confirmed product defects, shipping damage, or fulfillment errors, we will cover reasonable return or replacement shipping costs where applicable.
The 7-day period is recommended so that we can investigate issues quickly. It does not override any statutory consumer rights that may apply.
Hygiene & Intimate Products
For hygiene and safety reasons, certain intimate or personal-use products generally cannot be returned once opened or used, unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection law.
This may include products such as:
- Ball gags
- Underwear
- Intimate accessories
- Other products intended for direct personal or intimate use
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Refund Processing
Once a refund has been approved and issued by SEX PADDLE, it will normally be returned to the original payment method where possible.
The refund is initiated by us, but the time it takes to appear in your account depends on your bank, card issuer, payment provider, and payment method.
Processing times may therefore vary.
Return Shipping Costs
- Customers are generally responsible for return shipping for change-of-mind returns.
- SEX PADDLE will cover reasonable return or replacement shipping costs for confirmed defective, damaged, or incorrect items where applicable.
- Original shipping costs may not be refundable for change-of-mind returns unless required by applicable law.
We recommend using a tracked shipping method when returning an item.
Return Address
SEX PADDLE works with an international production and fulfillment network.
The correct return address may therefore differ depending on the product, destination, and fulfillment arrangement.
Please contact our customer support team before returning any item. We will provide the appropriate return address and instructions.
Please do not automatically return products to our UK registered office or to the original parcel origin unless our support team has specifically instructed you to do so.
Store Credit
Where store credit is offered, its value and conditions will be communicated when approved.
Unless otherwise stated, goodwill store credit is generally valid for 90 days from the date of issue.
Store credit generally:
- Cannot be exchanged for cash
- May not be transferable
- May be subject to product or promotional restrictions
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet entered processing, production, or fulfillment, we will try to cancel it.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. If the order cannot be cancelled, the applicable return conditions may apply after delivery.
International Orders
SEX PADDLE serves customers internationally and works with an international sourcing, production, and fulfillment network.
Return instructions and return locations may therefore vary depending on the product, destination, and fulfillment arrangement.
Please contact customer support before returning any international order.
Frequently Asked Questions
Quick answers about returns, refunds, replacements, and store credit.
How long do I have to request a return?
Eligible unused products may generally be returned within 30 days of receiving your order, provided they are unused, unopened, undamaged, and in their original packaging.
Who pays for return shipping?
Customers are generally responsible for return shipping costs for change-of-mind returns. For confirmed defective, damaged, or incorrect products, SEX PADDLE will cover reasonable return or replacement shipping costs where applicable.
Can I return an opened or used product?
Due to hygiene considerations, opened or used intimate products generally cannot be physically returned for non-quality reasons. In some cases, we may offer store credit of up to 50% of the product value as a goodwill solution.
What if my product arrives damaged or defective?
Contact service@sexpaddle.com as soon as possible with your order number and clear photos or video of the issue. Once confirmed, we may provide a refund, replacement, partial refund, or another appropriate resolution.
Do I have to report a product issue within 7 days?
We recommend contacting us within 7 days of delivery so that we can investigate the issue quickly. This recommended reporting period does not override any statutory consumer rights that may apply.
How long does a refund take?
Once SEX PADDLE has approved and initiated a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Where should I send my return?
Please contact us before sending anything back. Because SEX PADDLE uses an international fulfillment network, the appropriate return address may vary by order. Our support team will provide the correct return instructions.
How long is store credit valid?
Unless otherwise stated when issued, goodwill store credit is generally valid for 90 days. Any specific conditions will be provided when the credit is issued.
Have a question about a return, refund, replacement, or store credit?
Contact our customer support team.